Case study · Jewellery retailer · UK
Spreadsheets, paper and three systems — replaced with one.
A luxury jeweller ran on Shopify, spreadsheets and a paper notebook for repairs. Staff couldn't answer a customer's question without “let me check and call you back.” We replaced all of it with one system.
The problem
Where they started.
Behind the counter, the business ran on disconnected pieces: Shopify for the online shop, spreadsheets for stock, a paper notebook for repairs — and no single view of who their customers were or what they'd bought.
Answering a basic question meant switching between three tools. A full stock count took an entire day. And when a customer called about a repair, the honest answer was “let me check and call you back.”
What we built
One system for the whole business — on the shop tablet, the back-office desktop and the manager's phone.
Everything in one place
Products, customers, orders and repairs live in a single system. Anyone on the team can see the full picture — who bought what, what's in for repair, what's in stock — from any device.
Ask it questions in plain English
“Who's our best customer?” “What sold best this month?” Staff type the question and get the answer — with a chart when it helps — in seconds. No reports to build, no AI expertise needed.
Stock counts in minutes, not a day
Staff walk the shop with a handheld scanner and the system tells them what's missing, misplaced or unexpected. A count that used to take the whole day now takes minutes.
Jobs that run themselves
“Email the customer three days after their repair is done.” “Let the manager know when something valuable needs approval.” The team sets these up themselves — no developer required.
What it changed
The tools stopped being the job. The counter got its time back.
- Customer questions answered at the counter — not “call you back.”
- Repairs tracked from drop-off to collection, with customers updated automatically.
- Stock take: a full day down to minutes.
- Still connected to their Shopify store — nothing entered twice.
- Receipts and repair tickets print straight from the till.
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